Contact
Thanks for reaching out. Use the options below for support, privacy requests, feedback on a suite, or partnership notes. We read every message; response time is usually within a few business days.
Primary contact: michaeldunga1@gmail.com
Helpful details to include:
- Which suite or tool URL you were using (for example audio.swiftener.com or a specific tool path)
- What you expected versus what happened
- Browser and device (Chrome/Firefox/Safari, desktop or mobile)
- Whether the file or data can be shared safely (never send passwords or regulated personal data unless we ask)
Message +254 717 953 381 for quick questions. Please keep support requests clear and avoid sending sensitive files over chat.
Privacy and data requests
For access, correction, or deletion requests related to an account or logs, email us with the subject line “Privacy request” and the email address on your Swiftener account if you have one. See the Privacy Policy for what we store and how long.
Advertising and publishers
Swiftener uses Google AdSense. Policy or ads.txt questions can go to the same email inbox. We do not sell personal information.
Press and collaboration
If you are writing about browser-first tools, education, or open utilities and want a quote or walkthrough, email with your publication and deadline. We are happy to explain how client-side processing and server-assisted media jobs differ across suites.
What we can and cannot help with
We can help with product bugs, unclear privacy wording, broken links, and feature ideas that fit the existing suites. We can clarify whether a tool processes files in your browser or uploads them for a temporary encode job.
We cannot recover deleted local drafts that never left your browser, reverse engineer a third-party website for you, or provide legal advice about copyrighted material you want to convert. If a tool fails on a specific file, describe the format and size; we may ask for a sanitized sample.
Security reports
If you believe you found a vulnerability in a Swiftener property, email with the subject “Security report.” Include the affected URL, steps to reproduce, and impact. Please give us a reasonable window to respond before public disclosure. Do not attempt to access other users’ accounts or data.
Response expectations
Simple questions often get a reply within one or two business days. Privacy deletion requests and security reports are prioritized. Holidays and travel may slow replies; if you have not heard back after a week, send a short follow-up with the original subject line.
Related pages
Read About for the product story, Privacy and Cookies for data practices, and Terms for acceptable use. Project lessons live at tutorials.swiftener.com.